We strive to ensure you are completely satisfied with your purchase. Please read our return and refund policy carefully before making any purchases.
General Policy
- Unique, Made-to-Order Products: All our products are uniquely produced on-demand. This means returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
- Damaged or Defective Products: In the event of a damaged product or a manufacturing error, we offer a free reprint or a refund. To qualify, you must contact us within 30 days of product delivery.
How to Report an Issue
- Contact Us: Use the “Submit Issue” form on our website or email us at info@outdoordoer.com.
- Provide Evidence: Attach a clear photo showing the issue with the product.
- Multiple Items: If multiple products are affected by the same issue, include an additional photo (or video) showing all affected items in one frame.
Refund Details
- Original Payment Method: Refunds are issued back to the original payment method.
- Currency Note: If your billing currency is not United States Dollar (USD), refunds will be returned directly to the original payment source.
Important Considerations
- Order Errors: We will not be responsible for reprints or refunds if the wrong size or color was ordered.
- Unsuccessful Delivery: For unsuccessful deliveries, you can choose between a reprint with an extra charge or a partial refund.
- Print Tolerance: For Direct-to-Garment (DTG) products, there is a tolerance of 0.5″ for print placement. Minor variations in print placement are not considered defects.
Contact Us
If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at info@outdoordoer.com.
Thank you for shopping at Outdoor Doer Store!
